Troubleshooting

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

  1. Obtain the failing symptoms in as much detail as possible.
  2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.
  3. Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)

Go To

Power failure. (The power indicator does not go on or stay on.)

"Power System Check" on page 73.

POST does not complete. No beep or error codes are indicated.

"Power-On Self-Test (POST) Error Message" on page 76 "Undetermined Problems" on page 84

POST detects an error and displayed messages on screen.

"Error Message List" on page 77

The diagnostic test detected an error and displayed a FRU code.

"System Diagnostic Diskette" on page 46

Other symptoms (i.e. LCD display problems or others).

"Power-On Self-Test (POST) Error Message" on page 76

Symptoms cannot be re-created (intermittent problems).

Use the customer-reported symptoms and go to "Power-On Self-Test (POST) Error Message" on page 76 "Intermittent Problems" on page 83 "Undetermined Problems" on page 84

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