Removing the Touch Pad Module

See Removing the Battery Pack on page 47 See Removing the Middle Covers on page 50 See Removing the Keyboard on page 50 See Removing the LCD Module on page 51 See Separating the Upper Case from the Lower Case on page 54 First release the latches in the way as shown here. Snap off the touch pad module from the upper case carefully. 7. Turn the touch pad board over, put it on the upper case, and then disconnect the touch pad cable from the touch pad board. Remove the touch pad board from the...

Disassembly Procedure Flowchart

The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.

Removing the Pcmcia Socket

See Removing the Battery Pack on page 47 2. See Removing the Middle Covers on page 50 3. See Removing the Keyboard on page 50 4. See Removing the LCD Module on page 51 5. See Separating the Upper Case from the Lower Case on page 54 6. See Removing the System Board on page 57 7. Remove the smart card FPC from the mainboard and the four screws. 8. Press the PC card eject button, and then remove the CardBus dummy card. Detach the PCMCIA socket from the main board.

External Cdrom Drive Check

Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail. Do the following to select the test device 1. Boot from the diagnostics diskette and start the PQA program (refer to System Diagnostic Diskette on page 40. 2. Go to the diagnostic CD-ROM in the test items. 4. Follow the instructions in the message window. If an error occurs, reconnect...

Multi Boot Menu

Users can press F12 during POST to enter the Multi Boot Selection Menu. In this menu users can change boot device without entering BIOS SETUP utility. NOTE If users disable the Boot from LAN option in BIOS SETUP utility, then the option of Lan Desk Service Agent will not appear.

Removing the Button Board Inverter Board

See Removing the Battery Pack on page 47 2. See Removing the Middle Covers on page 50 3. See Removing the Keyboard on page 50 4. See Removing the LCD Module on page 51 5. See Removing the LCD Bezel on page 60 6. Remove the two screws on the button board, and the other two screws on the inverter board respectively. 7. Disconnect the LCD power cable from the inverter board and then detach the button board together with inverter board from the LCD panel carefully Disconnect inverter cable from the...

Right Panel

For data input on the screen in tablet mode. Accepts one Type II 16-bit PC Card or 32bit CardBus PC Card. Ejects the Smart Card from the slot. Connects to audio line-out devices (e.g., speakers, headphones). Accepts audio line-in devices (e.g., audio CD player, stereo walkman). Connects to any Universal Serial Bus devices (e.g., USB mouse, USB camera). Connects to any Universal Serial Bus devices (e.g., USB mouse, USB camera). Slot for Smart Card interface with pre-boot authentication system.

Removing the LCD Hinges with the Center Hinge

Travelmate C100 Disassembling Video

See Removing the Battery Pack on page 47 2. See Removing the Middle Covers on page 50 3. See Removing the Keyboard on page 50 4. See Removing the LCD Module on page 51 5. See Removing the LCD Bezel on page 60 6. Pull the cables out from the center hinge, remove the two screws, push the cables out through the center hinge and then remove the LCD hinges together with the center hinge from the LCD panel. NOTE Do not detach the LCD hinges from the center hinge. The disassembly procedures of this...

Touchpad Basics

Acer Travelmate C100

The following items teach you how to use the touchpad Move your finger across the touchpad to move the cursor. Press the left 1 and right 3 buttons located on the edge of the touchpad to do selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad produces similar results. Use the 4-way scroll 2 button top bottom left and right to scroll a page up, down, left or right. This button mimics your cursor pressing on the...

Table of Contents

Chapter 1 System Specifications 1 Features System Block Board Layout Top Bottom View Outlook Front Left Panel Right Rear Panel Bottom Panel Indicators Lock Embedded Numeric Windows Keys Hot Touchpad Touchpad Basics Hardware Specifications and Configurations 20 BIOS Setup Navigating the BIOS Multi-Boot Menu System Basic System Settings Startup Configuration System Security Load Default Settings BIOS Flash Utility System Utility Diskette System Diagnostic Diskette Running PQA Diagnostics Program...

Removing the LCD Support Knobs

See Removing the Battery Pack on page 47 2. See Removing the Middle Covers on page 50 3. See Removing the Keyboard on page 50 4. See Removing the LCD Module on page 51 5. See Separating the Upper Case from the Lower Case on page 54 6. Remove the two screws as shown, and then use a plastic flat screwdriver to help remove the left and right LCD support knobs consecutively

Removing the LCD

See Removing the Battery Pack on page 47 2. See Removing the Middle Covers on page 50 3. See Removing the Keyboard on page 50 4. See Removing the LCD Module on page 51 5. See Removing the LCD Bezel on page 60 6. Remove the four screws and then detach the LCD together with the protection cover from the LCD panel carefully. NOTE Please do not detach the protection cover from the LCD. The intention to do so will cause the damage to the protection cover and the LCD.

System Security

The System Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. When set, this password protects the computer and the BIOS Utility from unauthorized entry. See the following section for instructions on how to set a password. When set, this password protects the computer from unauthorized entry. See the following...

Machine Disassembly and Replacement

This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat-bladed screw driver or plastic stick NOTE The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding components to avoid mismatch when putting back the...

Startup Configuration

The Startup Configuration screen contains parameter values that define how your computer behaves on system startup. The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Resume On LAN Modem Access Enabled Disabled Intel SpeedStep Technology Automatic Maximum Performance Battery The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings Sets the...

Navigating the BIOS Utility

There are six menu options System Information, Basic System Settings, Startup Configuration, System Security and Loading Default Settings. To enter a menu, highlight the item using the W 0 keys, then press EE . Within a menu, navigate through the BIOS Utility by following these instructions Press the W 0 keys to move between the parameters. Press the Z X keys to change the value of a parameter. Press the key while you are in any of the menu options to return to the main menu. NOTE You can...

Power System Check

To verify the symptom of the problem, power on the computer using each of the following power sources 2. Connect the power adapter and check that power is supplied. 3. Disconnect the power adapter and install the charged battery pack then check that power is supplied by the battery pack. If you suspect a power problem, see the appropriate power supply check in the following list Check the Power Adapter on page 68 Check the Battery Pack on page 69 Unplug the power adapter cable from the computer...

BIOS Setup Utility

The BIOS Setup Utility is a hardware configuration program built into your computer's BIOS Basic Input Output System . Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press M during POST while the TravelMate logo is being displayed . System Information Basic System...

Online Support Information

This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan. Acer's Website offers you convenient and valuable support resources whenever you...

Front View

Use to latch the LCD screen in both normal mode and tablet mode. Also called LCD liquid-crystal display , diplays computer output. Touchscreen- capable with the aid of the Touchscreen-capable stylus. Buttons for launching frequently used programs. Touch-sensitive pointing device which functions like a computer mouse. Click buttons left, center and right The left and right buttons function like the left and right mouse buttons the center button is a 4-direction scroll button. Captures sounds and...

System Utility Diskette

This utility diskette is for the Acer TravelMate C100 notebook machine. You can find the utility in Service CD kit. It provides the following functions To use this diskette, first boot from this diskette, then a Microsoft Windows ME Startup Menu prompt you to choose the testing item. Follow the instructions on screen to proceed. NOTE This program contains a readme.txt file. This readme.txt file will introduce each test utility and its functions.

Hardware Specifications and Configurations

Intel low voltage Tualatin processor up to 700MHz CPU with on-die 512K cache ACPI 1.0b, WfM 2.0, PC 2001, SM BIOS 2.3.1, IEEE 1394, IrDA V1.0, PCI 2.2, PnP BIOS 1.0a, Intel AC 97, USB specification 1.1, LDCM 6.0, PC card standard 1995 PCMCIA V3.0 compliant device , Microsoft Simple Boot Flag specification 1.0 for ACPI OS, USB 1394 CDROM Boot Up support, Mini-PCI V1.0 You can install memory modules in any combinations as long as they match the above specifications. Above table lists some system...

Keyboard or Auxiliary Input Device Check

Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board. If the keyboard cable connection is correct, run the Keyboard Test. See System Diagnostic Diskette on page 40 for details. If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace...

Index of Error Messages

Equipment Configuration Error Causes 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error 3. IDE Secondary Channel Master Drive Error Memory Error at XXXX XXXX XXXXh R XXXXh, W XXXXh Incorrect password specified, system disabled. Text mode only In this situation, BIOS will issue 4 short beeps that shut down the system. No message will be shown. In this situation, BIOS will issue 3 long beeps then shut down the system. Reconnect hard disk drive connector. Load Default...

FRU Field Replaceable Unit List

Aspire 9420 Motherboard Diagram

This chapter gives you the FRU Field Replaceable Unit listing in global configurations of TravelMate C100. Refer to this chapter whenever ordering for parts to repair or for RMA Return Merchandise Authorization . Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer...

PowerOn Self Test POST Error Message

The POST error message index lists the error message and their possible causes. The most likely cause is NOTE Perform the FRU replacement or actions in the sequence shown in FRU Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer. If the symptom is not listed, see Undetermined Problems on page 78. The...

Microsoft Windows XP Environment Test

3Com EtherLink III 3Com 10 100 16bits Fast EtherLink Xircom Credit Card Ethernet Adapter 10 100 IBM EtherJet PC Card Madge Smart 16 4 RingNode IBM Turbo 16 4 TokenRing PC Card D-Link Winconnect 33.6 LAN FAX modem Xircom Credit Card Ethernet 10 100 Modem 56 3Com Megahertz 10 100 LAN CardBus PC Card Intel EtherExpress PR0 100 Mobile Adapter TDK LAN 10 100Base-TX CardBus Card D-Link Fast Ethernet CardBus 10 100 Mbps IBM 10 100 EtherJet CardBus Adapter 32-bit Xircom CardBus Ethernet 10 100 CBE-10...

System Diagnostic Diskette

IMPORTANT 1The diagnostics program here that we used is called PQA Product Quality Assurance and is provided by Acer Headquarters. You can utilize it as a basic diagnostic tool. To get this program, either download it from http csd.acer.com.tw or find it in the TravelMate C100 service CD kit. To better fit local service requirements, your regional office MAY have other diagnostic program. Please contact your regional offices or the responsible personnel channel to provide you with further...