Use the following procedure to isolate a problem in a CD-ROM controller, driver, or drive.
Note: Make sure that the CD-ROM does not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail.
To test the external CD-ROM drive:
1 Boot from the diagnostics diskette and start the diagnostics program.
2 Run the CD-ROM Test and see if the test completes successfully.
3 Follow the instructions in the message window.
If an error occurs, reconnect the connector on the system board.
If the error still remains:
1 Reconnect the external diskette drive/CD-ROM module to a USB jack.
2 Replace the external diskette drive/CD-ROM module.
3 Replace the system board.
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Read how to maintain and repair any desktop and laptop computer. This Ebook has articles with photos and videos that show detailed step by step pc repair and maintenance procedures. There are many links to online videos that explain how you can build, maintain, speed up, clean, and repair your computer yourself. Put the money that you were going to pay the PC Tech in your own pocket.