Intermittent Problems

Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3. If any error is detected,...

Removing the G Board Module

Acer 8930 Wifi Wires Aux Main

See Removing the Battery Pack on page 56. 2. See Removing the Expansion Slots Cover on page 64. 3. Disconnect the antenna cables from the 3G board. NOTE There are 2 antenna cables connected to the 3G board. The Green antenna cable is connected to MAIN connector and the Blue antenna cable is connected to AUX connector. 4. Remove the one screw B on the WLAN board to release the WLAN board. 5. Detach the 3G board from the connector. 5. Detach the 3G board from the connector. NOTE When attaching...

Index of Error Messages

Equipment Configuration Error Causes 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error THe causes will be shown before Equipment Configuration Error Memory Error at xxxx xxxx xxxxh R xxxxh, W xxxxh In this situation BIOS will issue 4 short beeps then shut down system, no message will show. In this situation BIOS will shut down system, not show message. Reconnect hard disk drive connector. Load Default Settings in BIOS Setup Utility. Hard disk drive System board see...

Disassembly Requirements

To disassemble the computer, you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge NOTE The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding components to avoid mismatch when putting back the components.

Removing the Hinges

Acer Travelmate 5730 Hinges

See Removing the Battery Pack on page 56. 2. See Removing the Expansion Slots Cover on page 64. 3. See Removing the 3G Board Module on page 64. Removing the WLAN Board Module on page 66. Removing the Middle Cover on page 70. Removing the LCD Module on page 78. Removing the LCD Bezel on page 98. Removing the LCD Panel with the Brackets on page 100 Remove the two screws F securing the left and right hinges. 10. Remove the left and right hinges from the back cover. 10. Remove the left and right...

Power System Check

To verify the symptom of the problem, power on the computer using each of the following power sources 2. Connect the power adapter and check that power is supplied. 3. Disconnect the power adapter and install the charged battery pack then check that power is supplied by the battery pack. If you suspect a power problem, see the appropriate power supply check in the following list Check the Power Adapter on page 110 Check the Battery Pack on page 111 Unplug the power adapter cable from the...

Windows Mobility Center

User Guide, I J Drivers and Utilities The Windows Mobility Center collects key mobile-related system settings in one easy-to-find place, so you can quickly configure your Acer system to fit the situation as you change locations, networks or activities. Settings include display brightness, volume, power plan, wireless networking on off, external display settings, synchronization status and presentation settings. Windows Mobility Center also includes Acer-specific settings like sharing folders...

Special Key only for certain models

You can locate the Euro symbol and the US dollar sign at the upper-center and or bottom-right of your keyboard. 1. Open a text editor or word processor. 2. Either press lt gt at the bottom-right of the keyboard, or hold lt Alt Gr gt and then press the lt 5 gt key at the upper-center of the keyboard. NOTE Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com tvpoaraphv faa faa12.htm for more information. 1. Open a text editor or word processor. 2. Either press...

Launching Acer Empowering Technology

To launch Acer Empowering Technology 1. Press the Empowering Key to display the Acer Empowering Technology toolbar on the desktop. 2. To hide the toolbar, press the Empowering Key again or click the hide button g on the toolbar. You may also launch Acer Empowering Technology by running the program from the Acer Empowering Technology program group in the Start menu, or by double-clicking the icon if you have created a To launch Acer Empowering Technology applications 1. On the Acer Empowering...

Lock Keys and embedded numeric keypad

The keyboard has three lock keys which you can toggle on and off. When Caps Lock is on, all alphabetic characters typed are in uppercase. When Num Lock is on, the embedded keypad is in numeric mode. The keys function as a calculator complete with the arithmetic operators , -, , and . Use this mode when you need to do a lot of numeric data entry. A better solution would be to connect an external keypad. NOTE lt Fn gt lt F11 gt works only for certain models. Scroll Lock lt Fn gt lt F12 gt When...

Acer eData Security Management plonly for certain models

Acer Edatasecurity Management

Acer eDataSecurity Management is an encryption utility that protects your files from being accessed by unauthorized persons. It is conveniently integrated with Windows Explorer as a shell extension for quick data encryption decryption and also supports on-the-fly file encryption for Lotus Notes and Microsoft Outlook. On first use, the Acer eDataSecurity Management setup wizard will prompt you to create the Master Password. You will use this password to access the Personal Secure Disk PSD . The...

Removing the Main Board

'Removing the Battery Pack on page 56. 'Removing the SD dummy card on page 57. 'Removing the PC and ExpressCard dummy cards on page 58 'Removing the Lower Cover on page 59. 'Removing the DIMM on page 60. 'Removing the Hard Disk Drive Module on page 61. 'Removing the Expansion Slots Cover on page 64. 'Removing the 3G Board Module on page 64. 'Removing the WLAN Board Module on page 66. 'Removing the Modem Board on page 67. 'Removing the Middle Cover on page 70. 'Removing the Keyboard on page 71....

Indicators

The computer has several easy-to-read status indicators. The front panel indicators are visible even when the computer cover is closed. Indicates when the hard disk drive is active. Lights up when Num Lock is activated. Lights up when Caps Lock is activated. Indicates the computer's power status. Indicates the computer's battery status. Indicates the status of Bluetooth communication. Indicates the status of wireless LAN communication. NOTE 1. Charging The light shows amber when the battery is...

Front View

Acer 5730 Indicators

Web camera for video communication only for certain models . Two internal stereo microphones for sound recording. Also called Liquid-Crystal Display LCD , displays computer output. Three productivity keys give users one-touch access to protection and manageability features for a more secure, smarter and easier way to work. Buttons for launching frequently used programs. Comfortable support area for your hands when you use the computer. Light-Emitting Diodes LEDs that light up to show the status...

Removing the Modem Board

Bord Acer 5730z

See Removing the Battery Pack on page 56. 2. See Removing the Expansion Slots Cover on page 64. 3. See Removing the 3G Board Module on page 64. 4. See Removing the WLAN Board Module on page 66. 5. Remove the one screw G securing the modem card. 6. Lift the modem board from the system. 7. Disconnect the cable from the modem board. Main Unit Disassembly Process Main Unit Disassembly Flowchart HEATSINK FAN SCREW X 4 CPU SCREW X 2 VGA

Hardware Specifications and Configurations

Intel Core 2 Duo Mobile Processor P8400 2.26G , P8600 2.4 G , P9500 2.53G , T9400 2.53G , T9600 2.8G Socket B P8400, P8600, P9500 and Socket P T9400, T9600 Throttling 50 On 99 C OFF 93 C OS shut down at 105 C H W shot down at 110 .C BIOS 4G for 64bit OS with two 2GB SODIMM You can install memory modules in any combinations as long as they match the above specifications. NOTE Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other...

Removing the Lower Cover

See Removing the Battery Pack on page 56. 2. Remove the three captive screws and four screws C securing the lower cover. 3. Use a plastic screw driver to carefully pry open the lower cover. 3. Use a plastic screw driver to carefully pry open the lower cover. 4. Remove the lower cover from the lower case.

Removing the LCD Panel with the Brackets

Removing the Battery Pack on page 56. Removing the Expansion Slots Cover on page 64. Removing the 3G Board Module on page 64. Removing the WLAN Board Module on page 66. Removing the Middle Cover on page 70. Removing the LCD Module on page 78. Removing the LCD Bezel on page 98. Disconnect the cable from the web camera. 9. Remove the three screws F securing the LCD panel. 10. Remove the LCD panel with the brackets from the back cover. 10. Remove the LCD panel with the brackets from the back...

Touchpad basics with twoclick buttons

The following items show you how to use the touchpad with two-click buttons. Move your finger across the touchpad 1 to move the cursor. Press the left 2 and right 3 buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button. Tap twice at the same speed as double-clicking a mouse button . Click and hold, then use finger on the touchpad to...

Touchpad Basics with fingerprint reader

The following items show you how to use the touchpad with Acer Bio-Protection fingerprint reader. Move your finger across the touchpad 2 to move the cursor. Press the left 1 and right 4 buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button. Use Acer Bio-Protection fingerprint reader 3 supporting Acer FingerNav 4-way control function...

Removing the Inverter Board and FPC Cable

Inverter Board Acer Travelmate

Removing the Battery Pack on page 56. Removing the Expansion Slots Cover on page 64. Removing the 3G Board Module on page 64. Removing the WLAN Board Module on page 66. Removing the Middle Cover on page 70. Removing the LCD Module on page 78. Removing the LCD Bezel on page 98. Removing the LCD Panel with the Brackets on page 100 9. Disconnect the cables from the inverter board. 9. Disconnect the cables from the inverter board.

BIOS Flash Utility

The BIOS flash memory update is required for the following conditions New versions of system programs Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS flash ROM. NOTE If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Flash utility. NOTE Do not install memory-related drivers XMS, EMS, DPMI when you use the Flash. NOTE Please use the AC adaptor power supply when you run the Flash...

Environment

Temperature Operating 5 C to 35 C Non-operating -20 C to 65 C Humidity non-condensing Operating 20 to 80 Non-operating 20 to 80 NOTE Only for certain models NOTE The specifications listed above are for reference only. The exact configuration of your PC depends on the model purchased. AQTL CPU HF DDR Mtmory HF INTEGRATED QRAHPfCS LVDS, CRT HF AQTL CPU HF DDR Mtmory HF INTEGRATED QRAHPfCS LVDS, CRT HF SPDIF MIC in Line in Line out AC Jack tpchports pcipobiwge ACH 10 4 um 12USB2XH1.1 port...

Separating the Upper Case from the Lower Case

See Removing the Battery Pack on page 56. 2. See Removing the SD dummy card on page 57. 3. See Removing the PC and ExpressCard dummy cards on page 58. 4. See Removing the Lower Cover on page 59. 5. See Removing the DIMM on page 60. 6. See Removing the Hard Disk Drive Module on page 61. 7. See Removing the Expansion Slots Cover on page 64. 8. See Removing the 3G Board Module on page 64. 9. See Removing the WLAN Board Module on page 66. 10. See Removing the Modem Board on page 67. 11. See...

Easy Launch Buttons

Located beside the keyboard are application buttons. These buttons are called easy-launch buttons. They are WLAN, Internet, email, Bluetooth, Arcade and Acer Empowering Technology. The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons, run the Acer Launch Manager.You can access the Launch Manager by clicking on Start, All Programs, and then Launch Manager to start the application. Launch Acer...

Hot Keys

The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the lt Fn gt key before pressing the other key in the hotkey combination. Launches Acer eSettings in Acer Empowering Technology. Launches Acer ePower Management in Acer Empowering Technology. Switches display output between the display screen, external monitor if connected and both. Turns the display screen...

External Modules Disassembly Flowchart

The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.

Removing the LCD Bezel

Acer 5730 Open

See Removing the Battery Pack on page 56. 2. See Removing the Expansion Slots Cover on page 64. 3. See Removing the 3G Board Module on page 64. 4. See Removing the WLAN Board Module on page 66. 5. See Removing the Middle Cover on page 70. 6. See Removing the LCD Module on page 78. 7. Remove the four rubber screw covers from the LCD bezel. 8. Remove the four screws C on the LCD module as shown. Carefully pry open the LCD bezel and place the bezel on top of the LCD panel. Carefully pry open...

Productivity keys only for certain models

Three productivity keys give users one-touch access to protection and manageability features for a more secure, smarter and easier way to work. Lock key - runs the Windows lock function to lock the notebook when you step out. If the laptop is equipped with Acer Bio-Protection, you only need to swipe your finger to log into Windows again. Presentation key - minimizes open application windows and prepares the display for impressive presentations. Sync key - instantly synchronizes your computer...

Disassembly Process

The disassembly process is divided into the following stages External module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.

Removing the CPU and VGA Heatsink Module

Acer 6530g Remove Fan

See Removing the Battery Pack on page 56. 2. See Removing the Lower Cover on page 59. 3. See Removing the Heatsink Fan Module on page 74. 4. Remove the four screws securing the CPU heatsink module and the two screw securing the VGA board heatsink module Discrete Model only . 5. Carefully remove the heatsink module from the system.

Launch Board

5920g Cpu Slot

The PC and ExpressCard dummy cards on page 58. the Hard Disk Drive Module on page 61. the Expansion Slots Cover on page 64. the 3G Board Module on page 64. the WLAN Board Module on page 66. the Optical Drive Module on page 72. 14. See Removing the Heatsink Fan Module on page 74. 15. See Removing the CPU and VGA Heatsink Module on page 76. 16. See Removing the CPU on page 76. 17. See Removing the VGA Board Discrete Model only on page 77. 18. See Removing the LCD Module on page 78. 19. See...

Removing the Hard Disk Drive Module

Acer Travelmate 6460 Hard Disk Removal

See Removing the Battery Pack on page 56. 2. See Removing the Lower Cover on page 59. 3. Remove the two screws A securing the hard disk drive module. 4. Using the plastic tab, slide the hard disk drive module away from the connector. 4. Using the plastic tab, slide the hard disk drive module away from the connector. 5. Lift up the hard disk module to remove from the bay. NOTE To prevent damage to device, avoid pressing down on it or placing heavy objects on top of it. 6. Remove the...

Removing the Heatsink Fan Module

Acer Travelmate 7730g Fan

See Removing the Battery Pack on page 56. 2. See Removing the Lower Cover on page 59. Disconnect the heat sink fan connector from the main board. 4. Remove the two screws B securing the heatsink fan module in place. 5. Carefully lift up the heatsink fan module. 5. Carefully lift up the heatsink fan module.

Empowering Technology password

Acer Empowering Technology Password Hint

You must set the Empowering Technology password to use the password protection feature of Acer eRecovery Management to protect your data. To set the Empowering Technology password 1. Launch Acer eRecovery Management. 3. Click Password settings. The Empowering Technology Password Center dialogue box pops up. 4. Click Create a new password. 5. In the Create a New Password dialogue box, key in and confirm your password in the appropriate boxes. Your password should have a minimum of 4 and a...

Undetermined Problems

Acer Aspire 4732z Jumper

The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU do not isolate non-defective FRU . NOTE Verify that all attached devices are supported by the computer. NOTE Verify that the power supply being used at the time of the failure is operating correctly. See Power System Check on page 109. 2. Visually check them...

Acer Empowering Technology

The Empowering Technology toolbar makes it easy for you to access frequently used functions and manage your new Acer system. Activated by pressing the Empowering Key, it provides access to the following utilities NOTE The following content is for general reference only. Actual product specifications may vary. Acer eDataSecurity Management protects data with passwords and encryption only for certain models . Acer ePower Management optimizes battery usage via customizable power plans. Acer...

Phoenix BIOS Beep Codes

Disable Non-Maskable Interrupt NMI Initialize chipset with initial POST values Initialize caches to initial POST values Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize cache before memory autosize Reset Programmable Interrupt Controller RAM failure on data bits xxxx of low byte of memory bus Enable cache before system BIOS shadow RAM failure on data bits xxxx of high byte of memory bus Advanced...

Acer eRecovery Management

Acer Erecovery Manager

Acer eRecovery Management is a versatile backup utility. It allows you to create full or incremental backups, burn the factory default image to optical disc, and restore from previously created backups or reinstall applications and drivers. By default, user-created backups are stored to the D drive. Acer eRecovery Management provides you with Back up factory default to CD DVD Back up drivers and applications to CD DVD Create user backup Manage user backups Restore system to factory default...

Index of SymptomtoFRU Error Message

LCD backlight doesn t work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Enter BIOS Utility to execute Load Setup Default Settings, then reboot system. Reconnect the LCD connectors. Keyboard if contrast and brightness function key doesn t work . LCD inverter ID LCD cable LCD inverter LCD Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed. LCD inverter ID LCD inverter LCD...

Travel Mate Series Exploded Diagram

Acer Travelmate 5740 Case

REMOTE CONTROLLER FORMOSA21 RC804V-B EN REMOTE CONTROLLER FORMOSA21 RC804V-B EU ADAPTER 65W 3PIN DELTA SADP-65KB BFJA LF SANYO AS-2007B LI-ION 3S2P SANYO 6 CELL 4400MAH SONY AS-2007B LI-ION 3S2P SONY 6 CELL 4400MAH PANASONIC AS-2007B LI-ION 3S2P PANASONIC 6 CELL 4400MAH SIMPLO AS-2007B LI-ION 3S2P PANASONIC 6 CELL 4400MAH SIMPLO AS-2007B LI-ION 4S2P PANASONIC 8 CELL 4800MAH VGA MXM CARD NVIDIA 9PGSHM DDRIII 512MB W HDCP MSI MADE VGA CARD NB9P-GS 512M GDDR3 MODEM BOARD FOXCONN DELPHI-AM5 V2H...

BIOS Setup Utility

The BIOS Setup Utility is a hardware configuration program built into your computer s BIOS Basic Input Output System . Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press F2 during POST when Press lt F2 gt to enter Setup message is prompted on the bottom of screen ....

Troubleshooting

Use the following procedure as a guide for computer problems. NOTE The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3. Use the following table with the verified symptom to determine which...

Removing the Fingerprint and Touchpad Module

Travelmate 4150

See Removing the Heatsink Fan Module on page 74. 15. See Removing the CPU and VGA Heatsink Module on page 76. 16. See Removing the CPU on page 76. 17. See Removing the VGA Board Discrete Model only on page 77. 18. See Removing the LCD Module on page 78. 19. See Separating the Upper Case from the Lower Case on page 81. 20. Disconnect the touchpad cable from the touchpad board. 21. Disconnect the fingerprint cable from the fingerprint board. 22. Remove the cables that is taped to the bracket....

Main

Phoenix Securecore Setup Utility

The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery. Phoenix SecureCore tm Setup Utility NOTE The screen above is for your reference only. Actual values may differ. Sets the system time. The hours are displayed with 24-hour format. Format HH MM SS hour minute second System Time This field reports the memory size of the system. Memory size is fixed to 640MB This field reports the memory size of the Extended Memory size Total...

BIOS Recovery by Crisis Disk

BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed. The system provides a function hotkey Fn Esc, for enable BIOS Recovery process when system is powered on during BIOS POST. To use this function, it is strongly recommended to have the AC adapter and Battery present. If this function is enabled, the...

Removing the Optical Drive Module

Acer Optical Drive

See Removing the Battery Pack on page 56. 2. See Removing the Middle Cover on page 70. 3. See Removing the Keyboard on page 71. 4. Remove the one screw F as shown. 5. Use a screw driver to carefully push the odd drive tray out from where the screw used to be. 5. Use a screw driver to carefully push the odd drive tray out from where the screw used to be. 6. Slowly pull out the odd module from the odd drive bay. 7. Remove the two screws G securing the locker bracket and remove the locker...

Clearing Password Check and BIOS Recovery

Acer 260 Clearing Password And Bios

This section provide you the standard operating procedures of clearing password and BIOS recovery for TravelMate 5730 Series. TravelMate 5730 Series provide one Hardware Open Gap on main board for clearing password check, and one Hotkey for enabling BIOS Recovery. Clearing Password Check Hardware Open Gap Description Gap name in TravelMate 5730 Series is G79 Steps for Clearing BIOS Password Check If users set BIOS Password Supervisor Password and or User Password for a security reason, BIOS...

Security

The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Phoenix SecureCore tm Setup Utility Phoenix SecureCore tm Setup Utility Supervisor Password is User Password is HDD Password is Supervisor Password is User Password is HDD Password is Supervisor Password controls access of the whole setup utility. It can be used to boot up when Password on boot is enabled. Select Sub-Menu BaBM Save and Exit NOTE Please refer to Remove HDD BIOS Password...

Remove Hddbios Utility

Password Bios Acer Aspire 3630 Series

This section provide you with removing HDD BIOS method If you key in wrong HDD password for three time, HDD password error code would display on the screen. See the image below. If you need to solve HDD password locked problem, you can run HDD_PW.EXE 1. Key in hdd_pw 15494 0 3. Choose one upper-case string If you need to solve HDD password locked problem, you can run HDD_PW.EXE 1. Key in hdd_pw 15494 0 3. Choose one upper-case string Reboot system and key in 0KJFN42 or UVEIQ96 to HDD user...