Common Problems

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

  1. Obtain the failing symptoms in as much detail as possible.
  2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.
3. Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)

Go To

Power On Issue

Page 124

No Display Issue

Page 125

LCD Failure

Page 127

Internal Keyboard Failure

Page 127

Touchpad Failure

Page 128

Internal Speaker Failure

Page 128

Internal Microphone Failure

Page 130

ODD Failure

Page 132

Rightside USB Failure

Page 135

Modem Failure

Page 135

WLAN Failure

Page 136

Acer EasyLaunch Button Failure

Page 136

Acer MediaTouch Failure

Page 137

Fingerprint Reader Failure

Page 137

Thermal Unit Failure

Page 138

HDTV Switch Failure

Page 138

Other Functions Failure

Page 139

Intermittent Failures

Page 140

Undermined Failures

Page 140

  1. If the Issue is still not resolved, see "Online Support Information" on page 169.
  2. If the Issue is still not resolved, see "Online Support Information" on page 169.

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