HDD Not Operating Correctly

If the HDD does not operate correctly, perform the following actions one at a time to correct the problem.

  1. Disconnect all external devices.
  2. Run a complete virus scan using up-to-date software to ensure the computer is virus free.
  3. Run the Windows Vista Startup Repair Utility:
  4. insert the Windows Vista Operating System DVD in the ODD and restart the computer.
  5. When prompted, press any key to start to the operating system DVD.
  6. The Install Windows screen displays. Click Next.
  7. Select Repair your computer.
  8. The System Recovery Options screen displays. Click Next.
  9. Select the appropriate operating system, and click Next. NOTE: Click Load Drivers if controller drives are required.
  10. Select Startup Repair.
  11. Startup Repair attempts to locate and resolve issues with the computer.
  12. When complete, click Finish.

If an issue is discovered, follow the onscreen information to resolve the problem.

  1. Run the Windows Memory Diagnostic Tool. For more information see Windows Help and Support.
  2. Restart the computer and press F2 to enter the BIOS Utility. Check the BIOS settings are correct and that CD/DVD drive is set as the first boot device on the Boot menu.
  3. Ensure all cables and jumpers on the HDD and ODD are set correctly.
  4. Remove any recently added hardware and associated software.
  5. Run the Windows Disk Defragmenter. For more information see Windows Help and Support.
  6. Run Windows Check Disk by entering chkdsk /r from a command prompt. For more information see Windows Help and Support.
  7. Restore system and file settings from a known good date using System Restore.

If the issue is not fixed, repeat the preceding steps and select an earlier time and date.

11. Replace the HDD. See "Disassembly Process" on page 48.

ODD Not Operating Correctly

If the ODD exhibits any of the following symptoms it may be faulty: Audio CDs do not play when loaded DVDs do not play when loaded Blank discs do not burn correctly DVD or CD play breaks up or jumps Optical drive not found or not active:

  • Not shown in My Computer or the BIOS setup
  • LED does not flash when the computer starts up
  • The tray does not eject
  • Access failure screen displays
  • The ODD is noisy Perform the following general solutions one at a time to correct the problem.
  1. Reboot the computer and retry the operation.
  2. Try an alternate disc.
  3. Navigate to Starts Computer. Check that the ODD device is displayed in the Devices with Removable Storage panel.
  4. Navigate to Starts Control Panels System and Maintenance^ System^ Device Manager.
  5. Double-click lDE ATA/ATAPI controllers. If a device displays a down arrow, right-click on the device and click Enable.
  6. Double-click DVD/CD-ROM drives. If the device displays a down arrow, right-click on the device and click Enable.
  7. Check that there are no yellow exclamation marks against the items in IDE ATA/ATAPI controllers. If a device has an exclamation mark, right-click on the device and uninstall and reinstall the driver.
  8. Check that there are no yellow exclamation marks against the items in DVD/CD-ROM drives. If a device has an exclamation mark, right-click on the device and uninstall and reinstall the driver.
  9. If the exclamation marker is not removed from the item in the lists, try removing any recently installed software and retrying the operation.

Discs Do Not Play

If discs do not play when inserted in the drive, perform the following actions one at a time to correct the problem.

  1. Check that the disc is correctly seated in the drive tray and that the label on the disc is visible.
  2. Check that the media is clean and scratch free.
  3. Try an alternate disc in the drive.
  4. Ensure that AutoPlay is enabled:
  5. Navigate to Starts Control Panels Hardware and Sounds AutoPlay.
  6. Select Use AutoPlay for all media and devices.
  7. In the Audio CD and DVD Movie fields, select the desired player from the drop down menu.
  8. Check that the Regional Code is correct for the selected media:

IMPORTANT:Region can only be changed a limited number of times. After Changes remaining reaches zero, the region cannot be changed even Windows is reinstalled or the drive is moved to another computer.

  1. Navigate to Starts Control Panels System and Maintenance^ System^ Device Manager.
  2. Double-click DVD/CD-ROM drives.
  3. Right-click DVD drive and click Properties, then click the DVD Region tab.
  4. Select the region suitable for the media inserted in the drive.

Discs Do Not Burn Properly

If discs can not be burned, perform the following actions one at a time to correct the problem.

  1. Ensure that the default drive is record enabled:
  2. Navigate to Starts Computer and right-click the writable ODD icon. Click Properties.
  3. Select the Recording tab. In the Desktop disc recording panel, select the writable ODD from the drop down list.
  4. Click OK.
  5. Ensure that the software used for burning discs is the factory default. If using different software, refer to the software's user manual.

Playback is Choppy

If playback is choppy or jumps, perform the following actions one at a time to correct the problem.

  1. Check that system resources are not running low:
  2. Try closing some applications.
  3. Reboot and try the operation again.
  4. Check that the ODD controller transfer mode is set to DMA:
  5. Navigate to Starts Control Panels System and Maintenance^ System^ Device Manager.
  6. Double-click IDE ATA/ATAPI controllers, then right-click ATA Device 0.
  7. Click Properties and select the Advanced Settings tab. Ensure that the Enable DMA box is checked and click OK.
  8. Repeat for the other ATA Devices shown if applicable. Drive Not Detected

If Windows cannot detect the drive, perform the following actions one at a time to correct the problem.

  1. Restart the computer and press F2 to enter the BIOS Utility.
  2. Check that the drive is detected in the ATAPI Model Name field on the Information page.

NOTE: Check that the entry is identical to one of the ODDs specified in "Hardware Specifications and Configurations" on page 18.

  1. Turn off the power and remove the cover to inspect the connections to the ODD. See "Disassembly Process" on page 48.
  2. Check for broken connectors on the drive, motherboard, and cables.
  3. Check for bent or broken pins on the drive, motherboard, and cable connections.
  4. Try an alternate cable, if available. If the drive works with the new cable, the original cable should be replaced.
  5. Reseat the drive ensuring and all cables are connected correctly.
  6. Replace the ODD. See "Disassembly Process" on page 48.

Drive Read Failure

If discs cannot be read when inserted in the drive, perform the following actions one at a time to correct the problem.

  1. Remove and clean the failed disc.
  2. Retry reading the CD or DVD.
  3. Test the drive using other discs.
  4. Play a DVD movie f. Listen to a music CD

If the ODD works properly with alternate discs, the original disc is probably defective and should be replaced.

  1. Turn off the power and remove the cover to inspect the connections to the ODD. See "Disassembly Process" on page 48.
  2. Check for broken connectors on the drive, motherboard, and cables.
  3. Check for bent or broken pins on the drive, motherboard, and cable connections.
  4. Try an alternate cable, if available. If the drive works with the new cable, the original cable should be replaced.
  5. Replace the ODD. See "Disassembly Process" on page 48.
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