Common Problems

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

  1. Obtain the failing symptoms in as much detail as possible.
  2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.
3. Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)

Go To

Power On Issue

Page 130

No Display Issue

Page 131

LCD Failure

Page 133

Internal Keyboard Failure

Page 133

Touchpad Failure

Page 134

Internal Speaker Failure

Page 134

Internal Microphone Failure

Page 136

ODD Failure

Page 138

Rightside USB Failure

Page 141

Modem Failure

Page 141

WLAN/WiMAX Failure

Page 142

Bluetooth Failure

Page 142

Robson Module Failure

Page 143

Acer EasyLaunch Button Failure

Page 143

Fingerprint Reader Failure

Page 144

Thermal Unit Failure

Page 144

HDMI Switch Failure

Page 145

Other Functions Failure

Page 146

Intermittent Failures

Page 147

Undetermined Failures

Page 147

  1. If the Issue is still not resolved, see "Online Support Information" on page 203.
  2. If the Issue is still not resolved, see "Online Support Information" on page 203.
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