Error Messages List

Error Messages

Action in Sequence

Failure Fixed Disk

Reconnect hard disk drive connector. "Load Default Settings" in BIOS Setup Utility. Hard disk drive System board

Stuck Key

See "Keyboard or Auxiliary Input Device Check" on page 45 .

Keyboard error

See "Keyboard or Auxiliary Input Device Check" on page 45.

Keyboard Controller Failed

See "Keyboard or Auxiliary Input Device Check" on page 45.

Keyboard locked - Unlock key switch

Unlock external keyboard

Monitor type does not match CMOS - Run Setup

Run "Load Default Settings" in BIOS Setup Utility.

Shadow RAM Failed at offset: nnnn

BIOS ROM System board

System RAM Failed at offset: nnnn

DIMM

System board

Error Messages

Action in Sequence

Extended RAM Failed at offset: nnnn

DIMM

System board

System battery is dead -Replace and run Setup

Replace RTC battery and Run BIOS Setup Utility to reconfigure system time, then reboot system.

System CMOS checksum bad - Default configuration used

RTC battery

Run BIOS Setup Utility to reconfigure system time, then reboot system.

Run BIOS Setup Utility to reconfigure system time, then reboot system. System board

Run BIOS Setup Utility to reconfigure system time, then reboot system. System board

Previous boot incomplete -Default configuration used

Run "Load Default Settings" in BIOS Setup Utility. RTC battery System board

Memory size found by POST differed from CMOS

Run "Load Default Settings" in BIOS Setup Utility. DIMM

System board

Diskette drive A error

Check the drive is defined with the proper diskette type in BIOS Setup Utility

See "External Diskette Drive Check" on page 86.

Incorrect Drive A type - run SETUP

Check the drive is defined with the proper diskette type in BIOS Setup Utility

See "External Diskette Drive Check" on page 86.

System cache error - Cache disabled

System board

CPU ID:

System board

System board

System board

System board

Device Address Conflict

Run "Load Default Settings" in BIOS Setup Utility. RTC battery System board

Error Messages

Action in Sequence

Allocation Error for: device

Run "Load Default Settings" in BIOS Setup Utility. RTC battery System board

Failing Bits: nnnn

DIMM BIOS ROM System board

Fixed Disk n

None

Invalid System Configuration Data

BIOS ROM System board

I/O device IRQ conflict

Run "Load Default Settings" in BIOS Setup Utility. RTC battery System board

Operating system not found

Enter Setup and see if fixed disk and drive A: are properly identified.

Diskette drive

Hard disk drive

System board

No-Beep Symptoms

Symptom / Error

Action in Sequence

No beep, power-on indicator turns off and LCD is blank.

Power source (battery pack and power adapter). See "Power System Check" on page 88. Ensure every connector is connected tightly and correctly.

Reconnect the DIMM. LED board. System board.

No beep, power-on indicator turns on and LCD is blank.

Power source (battery pack and power adapter).

See "Power System Check" on page 88.

Reconnect the LCD connector

Hard disk drive

LCD inverter ID

LCD cable

LCD Inverter

System board

Symptom / Error

Action in Sequence

No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT.

Reconnect the LCD connectors.

LCD inverter ID

LCD cable

LCD inverter

System board

No beep, power-on indicator turns on and a blinking cursor shown on LCD during POST.

Ensure every connector is connected tightly and correctly.

System board

No beep during POST but system runs correctly.

Speaker System board

LCD-Related Symptoms

Symptom / Error

Action in Sequence

LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted

LCD contrast cannot be adjusted

Enter BIOS Utility to execute "Load Setup Default

Settings", then reboot system.

Reconnect the LCD connectors.

Keyboard (if contrast and brightness function key doesn't work).

LCD inverter ID

LCD cable

LCD inverter

System board

Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed

Reconnect the LCD connector

LCD inverter ID

LCD cable

LCD inverter

System board

LCD has extra horizontal or vertical lines displayed.

LCD inverter ID LCD inverter LCD cable LCD

System board

Symptom / Error

Action in Sequence

Indicator incorrectly remains off or on, but system runs correctly

Reconnect the inverter board Inverter board System board

Power-Related Symptoms

Symptom / Error

Action in Sequence

Power shuts down during operation

Power source (battery pack and power adapter). See "Power System Check" on page 88. Battery pack Power adapter

Hard drive & battery connection board System board

The system doesn't poweron.

Power source (battery pack and power adapter). See "Power System Check" on page 88. Battery pack Power adapter

Hard drive & battery connection board System board

The system doesn't poweroff.

Power source (battery pack and power adapter). See "Power System Check" on page 88. Hold and press the power switch for more than 4 seconds. System board

Battery can't be charged

See "Check the Battery Pack" on page 88. Battery pack System board

PCMCIA-Related Symptoms

Symptom / Error

Action in Sequence

System cannot detect the PC Card (PCMCIA)

PCMCIA slot assembly System board

PCMCIA slot pin is damaged.

PCMCIA slot assembly

Symptom / Error

Action in Sequence

Memory count (size) appears different from actual size.

Enter BIOS Setup Utility to execute "Load Default

Settings, then reboot system.

DIMM

System board

Speaker-Related Symptoms

Symptom / Error

Action in Sequence

In Windows, multimedia programs, no sound comes from the computer.

Audio driver Speaker System board

Internal speakers make noise or emit no sound.

Speaker System board

Symptom / Error

Action in Sequence

The system will not enter hibernation

Keyboard (if control is from the keyboard) Hard disk drive System board

The system doesn't enter hibernation mode and four short beeps every minute.

See "Hibernation Mode" on page 39.

Press Fn+F4 and see if the computer enters hibernation mode.

Touchpad

Keyboard

Hard disk connection board Hard disk drive System board

The system doesn't enter standby mode after closing the LCD

See "Standby Mode" on page 39. LCD cover switch System board

The system doesn't resume from hibernation mode.

See "Hibernation Mode" on page 39. Hard disk connection board Hard disk drive System board

The system doesn't resume from standby mode after opening the LCD.

See "Standby Mode" on page 39. LCD cover switch System board

Battery fuel gauge in Windows doesn't go higher than 90%.

Remove battery pack and let it cool for 2 hours. Refresh battery (continue use battery until power off, then charge battery). Battery pack System board

System hangs intermittently.

See "Set Thermal Sensor Threshold" on page 58. Reconnect hard disk/CD-ROM drives. Hard disk connection board System board

Symptom / Error

Action in Sequence

System configuration does not match the installed devices.

Enter BIOS Setup Utility to execute "Load Default

Settings", then reboot system.

Reconnect hard disk/CD-ROM/diskette drives.

External display does not work correctly.

Press Fn+F5, LCD/CRT/Both display switching See "Running PQA Diagnostics Program." on page 60. System board

USB does not work correctly

See "System Diagnostic Diskette" on page 59 System board

Print problems.

Ensure the "Parallel Port" in the "Onboard Devices Configuration" of BIOS Setup Utility is set to Enabled.

Onboard Devices Configuration Run printer self-test. Printer driver Printer cable Printer

System Board

Serial or parallel port device problems.

Ensure the "Serial Port" in the Devices

Configuration" of BIOS Setup Utility is set to

Enabled.

Device driver

Device cable

Device

System board

Keyboard/Touchpad-Related Symptoms

Symptom / Error

Action in Sequence

Keyboard (one or more keys) does not work.

Reconnect the keyboard cable.

Keyboard

System board

Touchpad does not work.

Reconnect touchpad cable. Touchpad board System board

Symptom / Error

Action in Sequence

Internal modem does not work correctly.

See "System Diagnostic Diskette" on page 59. Modem phone jack Modem board System board

Note: If you cannot find a symptom or an error in this list and the problem remains, see "Undetermined Problems" on page 56.

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