Common Problems

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

  1. Obtain the failing symptoms in as much detail as possible.
  2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.
  3. Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)

Go To

Power On Issue

Page 118

No Display Issue

Page 119

LCD Failure

Page 121

Internal Keyboard Failure

Page 121

TouchPad Failure

Page 122

Internal Speaker Failure

Page 122

Internal Microphone Failure

Page 124

Rightside USB Failure

Page 126

Power Button Failure

Page 126

Other Functions Failure

Page 127

Intermittent Failures

Page 128

Undermined Failures

Page 128

4. If the Issue is still not resolved, see "Online Support Information" on page 217.

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