External Mouse Failure
If an external Mouse fails, perform the following actions one at a time to correct the problem.
- Try an alternative mouse.
- If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. See the mouse user manual.
- If the mouse uses a USB connection, try an alternate USB port.
- Try an alternative program to verify mouse operation. Reinstall the program experiencing mouse failure.
- Restart the computer.
- Remove any recently added hardware and associated software.
- Remove any recently added software and reboot.
- Restore system and file settings from a known good date using System Restore.
If the issue is not fixed, repeat the preceding steps and select an earlier time and date.
- Run the Event Viewer to check the events log for errors. For more information see Windows Help and Support.
- Roll back the mouse driver to the previous version if updated recently.
- Remove and reinstall the mouse driver.
- Check the Device Manager to determine that:
- The device is properly installed. There are no red Xs or yellow exclamation marks.
- There are no device conflicts.
- No hardware is listed under Other Devices.
13. If the Issue is still not resolved, see "Online Support Information" on page 229.
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