Removing the Fingerprint Reader Board

Perform the Removing the Thermal Bracket procedure on page 46. 2. Disconnect the fingerprint reader and touchpad board cables. 4. Remove the fingerprint reader bracket from the upper case. 4. Remove the fingerprint reader bracket from the upper case. 5. Remove the fingerprint reader board from the upper case.

Touchpad Check

If the touchpad doesn't work, do the following procedures in sequence to correct the problem. Do not replace a non-defective FRU 1. After rebooting, run the Tracking Pad PS2 Mode Driver. For example Syn touch driver. 2. Run the utility with the PS 2 mouse function and check if the mouse is working. 3. If the PS 2 mouse does not work, then click if the main board to switch board FPC is connected properly. 4. If the mainboard to switch board FPC is connected correctly, then check if the FFC on...

Removing the Processor

Perform the Removing the Heat Sink Fan (HSF) Assembly procedure on page 54. 2. Use a flat screwdriver to turn the processor socket lock counter-clockwise to the unlock position. Torque 2.5 kgf-cm 3. Hold the processor by its edges and carefully remove it from its socket. CAUTION DO NOT lay the processor on its base to avoid bending or damaging the pins underneath it. IMPORTANT When installing a processor, note the golden arrow on the corner to make sure the processor is properly oriented over...

Intermittent Problems

Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following 1. Run the advanced diagnostic test for the mainboard in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3. If any error is detected, replace...

Unlocking the Hard Drive

To regain access to your computer if you lose the HDD password, you need to generate a master password and unlock your hard drive. 1. Open the computer in a DOS environment. 3. Press Enter to display the command options. 4. Select option 2 upper case ASCII code , then press Enter. 5. Write down the generated master password. 7. In the HDD password prompt, type the master password generated in step 4, then press Enter.

Removing the WLAN Module

Perform the Removing the Lower Case Cover procedure on page 31 2. Disconnect the main and auxiliary antennas from the WLAN module. 3. Release the WLAN antennas from their lower case latches. 4. Remove the screw securing the WLAN module. 5. Remove the WLAN module from its slot.

Removing the Touchpad Board

Perform the Removing the Fingerprint Reader Board procedure on page 47. 2. Carefully pry loose the touchpad board from the upper case to detach it. CAUTION The touchpad board is glued to the upper case. Remove the touchpad board only if it is defective. IMPORTANT A circuit board that is gt 10 cm2 has been highlighted with a red rectangle as shown in the above image. Follow the local regulations for disposing this type of circuit board.

POST Beep Codes

When no POST error message is displayed but the computer stops during POST, listen for beep codes. Disable Non-Maskable Interrupt NMI Initialize chipset with initial POST values Initialize caches to initial POST values Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize cache before memory autosize Reset Programmable Interrupt Controller RAM failure on data bits xxxx of low byte of memory bus Enable cache...

Table of Contents

Chapter 1 - Features and Specifications Hardware Display and Camera Keyboard and Pointing Device LED Indicators and Software Ergonomics and Security Environmental Requirements System Top Close Front View Rear View Left View Right View Base View Phoenix SecureCore Setup Utility Accessing the Setup Navigating through the Setup Setup Utility Menus Disassembly Tools Stages of the Disassembly Process Equivalent Torque System Screw Pre-disassembly External Modules Disassembly External Modules...

Setting a system password

Note the following before you define a system password The maximum length of password contains 8 alphanumeric characters A - Z, 0 - 9, and ' ' for French keyboard . System passwords are case-insensitive. When you are prompted to enter a password, you have three tries before the system halts. Do not forget your password. If you forget your password, you may have to return your computer to your dealer to reset it. To set a system password 1. Select a password parameter, then press Enter. The...

Undetermined Problems

NOTE Verify that all attached devices are supported by the computer. NOTE Verify that the power supply being used at the time of the failure is operating correctly. See Power System Check on page 72 Follow procedures below to isolate the failing FRU. Do not isolate non-defective FRU. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices Printer, mouse, and other external devices 5. Determine if the problem has been...

POST Error Messages

POST error messages tell users what failure the system has detected. Some error messages could be related to a hardware device. Others may indicate a problem with a device configuration. In some cases an error message may include recommendations for troubleshooting or require that you press the Enter key to display recommendations. Follow the instructions on the screen. It is recommended that you correct the error before proceeding, even if the computer appears to boot successfully. The table...

Removing the Memory Modules

Perform the Removing the Lower Case Cover procedure on page 31. 2. Push out the latches on both sides of the DM1 slot. 3. Remove the memory module from its slot. 4. Repeat steps 2 and 3 to remove the DM2 slot module. 4. Repeat steps 2 and 3 to remove the DM2 slot module.

Setup Utility Menus

The Setup Utility has five menus for configuring the various system functions. These include NOTE The screenshots used in this section are for illustration only. The values displayed may not be the same as those in your computer. The Information menu screen displays a summary of your computer hardware information. These information are necessary for troubleshooting and may be required when asking for technical support. Phoenix SecureCore tm Setup Utility Intel R Core TM 2 Duo CPU T64OO 2.OO GHz...

Right View

Internal optical drive accepts CDs or DVDs. Lights up when the optical drive is active. Ejects the optical disc from the drive. Ejects the optical drive tray when the computer is turned off. Note Insert a paper clip to the emergency eject hole to eject the ODD tray when the computer is off. In certain models, houses a second hard disk instead of an optical disc drive. Connect to USB 2.0 devices e.g., USB mouse, USB camera . Connects to a Kensington-compatible computer security lock. Note Wrap...

Online Support Information

This section describes online technical support services available to help you repair your Acer products. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer branch offices and regional business units can access our website. However some information sources will require a user ID and password. These can be obtained directly from Acer CSD Taiwan. Acer's website offers you convenient and valuable support resources whenever you...

Accessing the Setup Utility

If the computer is already turned on, save your data and close all open applications, then restart the computer. If you fail to press F2 before POST is completed, you will need to restart the computer. Use the left lt _ and right _arrow keys to move between selections on the menu bar. Phoenix SecureCore tm Setup Utility Phoenix SecureCore tm Setup Utility CPU Type CPU Speed IDE0 Model Name IDE0 Serial Number ATAPI Model Name System BIOS Version VGA BIOS Version KBC Version Serial Number Asset...

Removing the Middle Cover

Perform the Removing the Lower Case Cover procedure on page 31. 2. Perform the Removing the WLAN Module procedure on page 34. 3. Use a plastic flat screwdriver to pry loose the middle cover. Start on the right side, continue to the center side, move towards the left side, then finally on the hinge sides until the middle cover is released from the upper case. 4. Detach the middle cover from the upper case and turn it over the keyboard a to access its underside. Open the media board cable...

Removing the LCD Bezel

Perform the Removing the LCD Module procedure on page 40. 2. Remove the rubber pads covering the LCD bezel screws. 3. Remove the screws securing the LCD bezel. 4. Carefully pry loose the bezel from the LCD case. Start on the hinge part a , continue on the bottom side b , then to the left and right sides c , and finally on the top side d . 5. Detach the LCD bezel from the LCD case.

BIOS Recovery

An interruption during a BIOS flash procedure e.g. a power outage can corrupt the BIOS code, which will cause the system to go into an unbootable state. You need to access and execute the boot block program to reboot the computer and recover the regular BIOS code. Note the following when restoring the BIOS settings Make sure the battery pack is installed to the system and that the computer is connected to a UPS unit during the BIOS recovery process. The BIOS crisis recovery disk should be...

Clearing a BIOS Password

Acer Aspire 5100 Southbridge Chip

To clear a lost BIOS password user or supervisor password you need to short the G26 hardware gap located near the HDD connector. Short to clear the user and supervisor passwords. 1. Turn off the computer and unplug all the peripherals connected to it. 2. Unplug the power cord from the computer. 3. Remove the battery pack according to the instructions described on page 30. 4. Remove the lower case cover according to the instructions described on page 31. 5. Locate the G26 gap. It is between the...

Removing the Mainboard

Perform the Removing the Optical Disc Drive procedure on page 50. 2. Disconnect the DC-in cable from the mainboard. 3. Detach the RTC battery from the lower case. The RTC battery is still connected to the mainboard so simply lay it down on the lower case. 4. Release the Bluetooth module from its upper case latches to remove it. The Bluetooth module is still connected to the mainboard so simply lay it the down on the lower case. 5. Remove the screw securing the mainboard to the lower case. 5....

Performing a BIOS Recovery

Shut down the BIOS failed-computer. 2. Connect the USB storage device containing the BIOS recovery crisis disk files to the failed computer. 3. Press and hold lt Fn gt lt Esc gt keys this is the BIOS recovery hotkey , then press the power button. The system will now execute the BIOS recovery process. When the process is complete the computer will automatically reboot. 4. Disconnect the USB storage device from the computer. 5. Perform a BIOS flash procedure to update the BIOS firmware.

Removing the Keyboard

Perform the Removing the Middle Cover procedure on page 39. 2. Use a plastic flat screwdriver to push the latches on the top side of the keyboard. Slide the keyboard towards the LCD module, then once it's detached from the upper case, turn it over the palmrest a to gain access to the keyboard cable. Open the keyboard cable connector b and disconnect the keyboard cable c .

Power Management

Mechanical Off - All devices in the system are turned off completely. No electrical current is running through the system. Except for the real-time clock, power consumption is zero. The machine can be worked on without damaging the hardware or endangering service personnel. - Soft Off - The computer consumes a minimal amount of power. No user mode or system mode code is run. It is not safe to disassemble the machine in this state. Sleeping - The computer consumes a small amount of power, user...

Removing the Upper Case

Mediaboard Acer 4736

Perform the Removing the LCD Module procedure on page 40. 2. Disconnect the following system cables from their mainboard connectors. Microphone cable Fingerprint reader and touchpad board cables Microphone cable Fingerprint reader and touchpad board cables 3. Turn the unit over to the base side. 4. Remove the bottom screws securing the upper case to the lower case. Turn the unit over again to remove the top upper case screws. Remove the top upper case screws. 7. Pry loose the upper case from...

Removing the Optical Disc Drive

Perform the Removing the Upper Case procedure on page 43. 2. Remove the screws securing the ODD bezel to the lower case. 3. Detach the bezel from the ODD module. 3. Detach the bezel from the ODD module. 4. Push the ODD module outward to detach it from its connector, and then pull it out of the lower case. 5. Remove the screw securing the ODD bracket. 6. Detach the ODD bracket from the module. 6. Detach the ODD bracket from the module.

System Controllers

Integrated in the Mobile Intel GM45 Express Chipset Integrated in the Mobile Intel GM45 Express Chipset Realtek ALC272 4-Channel High-definition Audio Codec Intel WiFi Link 5100 512AG_MMWG or 512AN_HMWG Intel Ultimate N WiFi Link 5300 533AN_MMWG2 Option GTM382 E High-speed PCI Express MiniCard Qualcomm UNDP-1 Gobi Wireless Solution Broadcom NetLink BCM5784 Gigabit Ethernet Controller with PCI Express Broadcom BCM2046 Single-Chip Bluetooth EDR HCI Solution Broadcom Blutonium BCM2045 Advanced...

Removing the Wwan G Module

Acer Travelmate 8371 Wwan

Perform the Removing the Battery Pack procedure on page 30. 2. Loosen the screw securing the WWAN module compartment cover. 3. Pry loose the WWAN module compartment cover from the main unit to remove it. 3. Pry loose the WWAN module compartment cover from the main unit to remove it. 4. Disconnect the main and auxiliary antennas from the WWAN module. 5. Remove the screw securing the WWAN module. 6. Remove the WWAN module from its slot. 6. Remove the WWAN module from its slot. Wireless Module...

Top View

NOTE The webcam feature is only available for certain models. Also called Liquid Crystal Display LCD , displays computer output. Press to toggle the computer on and off. The button lights up white when the computer is in DC mode or is turned on. Adjusts or mute the sound volume. The buttons light up blue when volume is adjusted or muted. Lights up blue when Caps Lock is activated. For entering data into your computer. Touch-sensitive pointing device which functions like a computer mouse. Lights...

Stages of the Disassembly Process

The disassembly process is divided into three stages 1. External modules disassembly IMPORTANT The disassembly procedure described in this chapter is a gradual process, as illustrated in the flowcharts preceding each disassembly stage section. This means that users need to observe the instructions in a step-by step manner. To illustrate, if you want to remove the mainboard, you must first remove the keyboard, then disassemble the inside assembly frame in that order. Failure to observe the...

Removing the Hard Disk Drive

Acer Aspire 6930 Change Hard Disk

Perform the Removing the Lower Case Cover procedure on page 31. 2. Remove the screw securing the HDD bracket. 3. Grasp the black mylar tab and use it to slide the HDD assembly from its connector, and then remove the HDD assembly from its compartment. 4. Remove the HDD module from its bracket.

Removing the LCD Panel

Perform the Removing the LCD Bezel procedure on page 58. 2. Disconnect the CCD board cable. 3. Remove the screws securing the LCD panel brackets to the LCD case. 4. Detach the LCD panel from the LCD case a and turn it 90 clockwise b to access the LCD-CCD coaxial cable. 5. Detach the LCD-CCD coaxial cable from the LCD case. 6. Detach the LCD-CCD coaxial cable from the inverter board.

Removing the LCD Module

Perform the Removing the Keyboard procedure on page 39. 2. Disconnect the LCD cable from its mainboard connector. 4. Push both corners of the LCD cable connector through its upper case opening. 5. Remove the black tape securing the WWAN antennas, and then release them from their upper case latches. 6. Pull out the WWAN and WLAN antennas from underneath the computer. 6. Pull out the WWAN and WLAN antennas from underneath the computer. 7. Turn the unit over to the base side. 8. Remove the...

Field Replaceable Unit FRU List

Acer Aspire Uppercase

This chapter gives you the FRU Field Replaceable Unit listing of the Acer Aspire 3935 computer global configurations. Refer to this list when ordering for repair parts or for RMA Return Merchandise Authorization . IMPORTANT Part number changes will not be noted in this printed Service Guide. The part numbers listed in this Service Guide may differ from those given to regional AUTHORIZED SERVICE PROVIDERS. You MUST use the local FRU list provided by your regional office to order FRU parts for...

Creating the BIOS Crisis Recovery Disk

Prepare a removable USB storage device with a capacity size greater than 10MB. Note that all data on the USB storage device will be cleared during the creation of the crisis disk. 2. Set up a computer running the Windows XP or Windows Vista operating system and plug in the USB storage device into an available USB port. 3. Decompress the Crisis Package Source. 4. Select WINCRIS.EXE and then select Run as administrator. 5. Keep the default settings and then click on the Start button. 6. When...

Acer Aspire FRU List

5220m Wwan

System Model ACER_ASPIRE 3935 UMACFPCC_SM30_MV NQ S2.PAD0X.002 3 4 ADAPTER 65W 19V DELTA SADP-65KB BFJG ADAPTER 65W 19V DELTA SADP-65KB DFJ YELLOW LED LF ADAPTER 65W LITEON PA-1650-02AC REV.A07 LF LEVEL-4 ADAPTER 65W 19V HIPRO HP-OK065B13 LV4 YELLOW LED LF ADAPTER 65W 3PIN DELTA SADP-65KB BFJA LF LEVEL-4 FOR OBL ONLY POWER CORD 10A 250V 3PIN BK SOUTH AFRICA POWER CORD 2.5A 250V SOUTH AFRICA BK INDIA POWER CORD 10A 250V SOUTH AFRICA BK INDIA POWER CORD 7.5A 250V 3P AUSTRALIA BK POWER CORD 2.5A...

Phoenix Secure Core Setup Utility

Phoenix SecureCore Setup Utility is a hardware configuration program built into your system s Basic Input Output System BIOS . Since most systems are already properly configured and optimized, there is normally no need to run this utility. You will need to run this utility under the following conditions When changing the system configuration including Setting the system time and date Configuring the hard drives Specifying the boot device sequence Configuring the power management modes Setting...